Back office for specialized trades
Specialty repairs diagnosed, quoted, fabricated, and proven working.
Specialty craft trades beyond the big licensed trades and general handyman work — welding, metal fabrication, ornamental ironwork, and niche craft repairs where diagnosis is the skilled part and the fix follows.
Configured for Specialized Trades & Repairs
Not generic software. Your trade's operating system.
The configured pack runs specialty repair work from photo triage through in-person diagnosis, parts procurement, shop or field execution, functional testing, and customer sign-off.
Diagnosis-first triage
Photo intake is classified fast: standard repair with stock parts, specialty-parts order, custom fabrication, or not repairable — and 'replace it instead' is said plainly when that's the honest answer.
Parts confirmed before scheduling
Specialty parts are priced and lead-timed in writing, and the job is scheduled against confirmed parts arrival — never before — so the customer gets one realistic date.
Functional test as QA
Every repair is tested under real conditions — welds load-tested, gates cycled, fixtures operated — and demonstrated working to the customer, with the test documented as the job's core proof.
Your workflow pack
Every phase configured before you log in.
Your back office ships with these phases built for Specialized Trades & Repairs — tasks, checklists, and QA gates included.
Intake & Scheduling
Captures item type, failure description, dimensions and materials if known, on-site versus bring-to-shop, and urgency — always with photos.
Quote & Approval
One firm number after diagnosis: labor plus materials pass-through with receipts, stated lead times, and a clear repair-versus-replace recommendation.
Diagnose & Quote
On-site or shop inspection documents the failure mode with photos, identifies material specs, sources specialty parts with confirmed lead times in writing, and quotes labor plus materials before anything is scheduled.
Execute & Test
Fabrication or repair per the work order, hot-work fire safety on every field weld, protection of surrounding finishes, then functional testing under real conditions with a customer demo.
QA & Closeout
Diagnosis photos, in-process fabrication photos, the functional test record, and a completion checklist signed by the customer.
Invoicing & Review
The invoice matches the quote with materials at cost and receipts; approved change orders are itemized separately, and fabricated or structural repairs get a 30-day check-in.
Quoting, our way: Diagnosis visits carry a flat or minimum visit fee, credited on approval. No firm quote without seeing the item — photos support triage, not firm pricing — and fabrication is quoted per project from a materials list and shop hours, never open-ended hourly without an approved cap.
How a job flows
From first call to paid invoice.
Inquiry with photos
The customer describes the broken item and sends photos, and gets a quick honest read on whether it's repairable at all — some things aren't worth fixing.
In-person diagnosis
A craftsperson inspects the item in person or at the shop and delivers a clear diagnosis: what's wrong, the repair-versus-replace options, and what each costs.
Quote with parts reality
The quote separates labor from parts and materials and states lead time honestly — a stock part in days versus fabrication in weeks — with no surprise add-ons mid-job.
Scheduled around parts arrival
The customer approves, parts are ordered, and the job is scheduled against confirmed parts arrival — one realistic date, not a moving target.
Shop or field execution
Fabrication happens in the shop with in-process photos; on-site work protects surrounding finishes and follows stated hot-work fire safety, including a fire watch after welding.
Demonstrated working, then sign-off
The craftsperson demonstrates the repair working — the gate swings and latches, the weld holds — the customer walks the completion checklist, signs, and pays.
Proof on every job
Evidence your customers can see.
Every Specialized Trades & Repairs job carries photo and documentation standards — dispute prevention built into the workflow.
- ✓ Diagnosis photos: failure-mode close-ups before any work — the justification for the repair-versus-replace recommendation.
- ✓ In-process fabrication photos — fit-up, weld, finish — since the customer can't watch shop work.
- ✓ Functional test record: photo or short video of the item operating under load or cycling — the single most important QA artifact.
- ✓ Completion checklist plus scope sign-off, with materials receipts filed for pass-through transparency.
Our boundary, stated plainly: We never promise a repair is possible before diagnosis — some items should be replaced, and saying so is part of the service.
Pricing
One recovered job a month pays for it.
Your Deputy tiers for Specialized Trades & Repairs: Per-job pricing with parts and materials confirmed and priced before the quote goes out.. Same platform, configured for how specialized trades & repairs work gets billed.
Launch
Owner-operators & 1–2 person shops
$499 one-time onboarding · $1,790/yr annual
- Branded client portal on your subdomain
- Online booking page + Specialized Trades & Repairs intake form
- Digital quotes/proposals with e-sign
- Invoices + online payment
- Review engine (auto requests after paid jobs)
- 1 niche workflow pack
- Unlimited staff seats
- Email support
Growth
Growing shops with crews (3–15 people)
$999 one-time onboarding · $2,990/yr annual
- Everything in Launch, plus:
- Full niche OS: dispatch board, crew mobilization checklists, arrival/departure logging
- Automations: quote follow-up drip, past-due dunning, QA gates, seasonal re-engagement
- Crew checklists & SOP library
- Reputation + referral engine
- Service recovery: callback, billing & warranty inboxes
- Subcontractor packet: credentials, availability, offboarding
- Priority support
Scale
Multi-crew / multi-territory operators
$1,499 one-time onboarding · $5,490/yr annual
- Everything in Growth, plus:
- Territories & capacity rules, resource reservations
- Advanced reporting: weekly reconciliation, monthly acceptance review
- Custom integrations (webhooks to your tools)
- Quarterly ops review with us
- Dedicated success contact
End of shift
Your competitors are one missed call away from your customer.
Put your back office on autopilot. Complete the intake, take a 45-minute launch call, and we handle the build from there.
Illustrative sample report — what your end-of-day looks like with Your Deputy on the job.