Back office for snow & ice
Every storm visit logged, photographed, and billed — no surprises.
Trigger-based storm response for lake-effect winters: crews run pre-planned routes to plow, shovel, and salt once snowfall passes the agreed trigger depth, with every visit logged and photographed.
Configured for Snow, Ice & Seasonal Services
Not generic software. Your trade's operating system.
The configured pack runs the winter from preseason route building through storm visits and seasonal cleanups, with per-visit logs, photo proof, and contract-balance tracking on every event.
Trigger-based storm mode
When snowfall passes the agreed trigger depth, crews activate, routes sequence, and customers get a storm-incoming message — no phone call needed from anyone.
Per-visit proof of service
Every visit logs arrival and departure timestamps with cleared-area photos against the property's service map; no log means no invoice.
Seasonal contract tracking
Seasonal customers see visits logged against their contract balance with overage alerts past the included-visit cap, plus an end-of-season summary and a preseason renewal offer.
Your workflow pack
Every phase configured before you log in.
Your back office ships with these phases built for Snow, Ice & Seasonal Services — tasks, checklists, and QA gates included.
Intake & Scheduling
Captures service address, driveway size and type, walkway footage, and salting needs; properties are checked for route fit before they're added to a storm route.
Quote & Approval
Per-visit or seasonal options presented from the price book with the trigger depth and service map agreed in writing; firm quotes only after the site visit.
Storm Visit
Pre-storm route check, arrival logging, plowing per the service map, walkway shoveling, salting contracted surfaces, cleared-area photos, and blocker flags with reason codes.
Seasonal Cleanup
Spring and fall scope confirmation, cleanups, leaf and debris removal, bed edging and mulch refresh, everything hauled off site and photographed before and after.
QA & Closeout
Per-visit logs checked against the service map, route-lead spot-checks on photo coverage per storm, and callback tasks for any missed areas.
Invoicing & Review
Per-visit customers auto-invoiced after each storm batch; seasonal customers see visits deducted from their contract balance, with reviews requested at season close.
Quoting, our way: Per-visit or seasonal-contract pricing from the price book, with the trigger depth agreed in writing before the season. Firm quotes only after the on-site property walk and service map — never by phone alone; billing follows actual trigger events.
How a job flows
From first call to paid invoice.
Preseason contract signing
The customer picks per-visit or seasonal coverage and signs a contract with a written service map: driveway boundaries, stacking zones, and the agreed trigger depth.
On the route before the first storm
Early November confirmation puts the property on the route manifest with trigger depth and service-level terms restated, so coverage is settled before lake-effect season.
Storm hits, crews roll automatically
When the trigger is met, crews run pre-planned routes with storm-mode priority routing — zero-tolerance and medical-access properties first — with no call needed from the customer.
Cleared, photographed, logged
The crew logs arrival, plows and shovels per the service map, salts contracted surfaces, photographs cleared areas, and logs departure with any blockers flagged.
Proof after every visit
The customer gets a service-completed message with arrival and departure times and cleared-area photos — proof of service even when they weren't home.
Clean billing, warm renewal
Per-visit customers are invoiced per event and seasonal customers see their contract balance; the season ends with a summary, a review request, and a preseason renewal offer.
Proof on every job
Evidence your customers can see.
Every Snow, Ice & Seasonal Services job carries photo and documentation standards — dispute prevention built into the workflow.
- ✓ Per-visit log on every event: arrival and departure timestamps, services performed, crew and equipment ID — no log, no invoice.
- ✓ Cleared-area photos per visit: minimum one wide shot of the cleared driveway and one of walkways/steps, timestamped.
- ✓ The preseason service map — driveway boundaries, stacking zones, no-go areas — is the QA reference crews are checked against.
- ✓ Route-lead spot-checks a sample of visit logs each storm; repeat misses on the same property escalate to route redesign.
Our boundary, stated plainly: We commit to storm-mode priority routing, not clock times — during declared storms customers get honest queue positions and SLA targets, never guaranteed arrival times.
Pricing
One recovered job a month pays for it.
Your Deputy tiers for Snow, Ice & Seasonal Services: Seasonal contracts or per-visit billing, with firm quotes only after an on-site property walk and service map; billing follows actual trigger events.. Same platform, configured for how snow, ice & seasonal services work gets billed.
Snow founding offer — live now
$1,616 preseason by Oct 31 · $1,795 seasonal (up to 30 visits)
$79/visit · $55/visit past 30 visits
Launch
Owner-operators & 1–2 person shops
$499 one-time onboarding · $1,790/yr annual
- Branded client portal on your subdomain
- Online booking page + Snow, Ice & Seasonal Services intake form
- Digital quotes/proposals with e-sign
- Invoices + online payment
- Review engine (auto requests after paid jobs)
- 1 niche workflow pack
- Unlimited staff seats
- Email support
Growth
Growing shops with crews (3–15 people)
$999 one-time onboarding · $2,990/yr annual
- Everything in Launch, plus:
- Full niche OS: dispatch board, crew mobilization checklists, arrival/departure logging
- Automations: quote follow-up drip, past-due dunning, QA gates, seasonal re-engagement
- Crew checklists & SOP library
- Reputation + referral engine
- Service recovery: callback, billing & warranty inboxes
- Subcontractor packet: credentials, availability, offboarding
- Priority support
Scale
Multi-crew / multi-territory operators
$1,499 one-time onboarding · $5,490/yr annual
- Everything in Growth, plus:
- Territories & capacity rules, resource reservations
- Advanced reporting: weekly reconciliation, monthly acceptance review
- Custom integrations (webhooks to your tools)
- Quarterly ops review with us
- Dedicated success contact
End of shift
Your competitors are one missed call away from your customer.
Put your back office on autopilot. Complete the intake, take a 45-minute launch call, and we handle the build from there.
Illustrative sample report — what your end-of-day looks like with Your Deputy on the job.