Back office for security & smart home
Cameras, locks, Wi-Fi — designed, mapped, and tested
Design and installation of cameras, video doorbells, alarm components, smart locks, lighting, thermostats, voice assistants, and home-network gear — project-based, with every device tested live in front of the customer.
Configured for Security & Smart Home
Not generic software. Your trade's operating system.
The configured workflow pack covers Security Install, Smart Home, and Network & Media — from intake and site survey through device-mapped quoting, installation, live testing, customer training, and the handoff pack.
Survey-first design
A site survey precedes every multi-device quote; the customer approves a written design — device map, camera views, and scope — before any purchase or drilling.
As-built device map
Every installation closes with the system record: device locations, camera fields of view, cable paths, network topology, and app settings — expansion projects book from it with no re-survey.
Live functionality testing
Each device is tested in front of the customer — power, live view, motion trigger, recording and playback, night view, alert delivery — with a signed checklist per device.
Your workflow pack
Every phase configured before you log in.
Your back office ships with these phases built for Security & Smart Home — tasks, checklists, and QA gates included.
Intake & Scheduling
Goals, property layout, existing ecosystem, internet speed, and budget range captured at intake; anything beyond a single doorbell starts with a site survey.
Quote & Approval
Site survey precedes every multi-device quote — never a firm project quote without a site visit — with device-mapped, line-itemed pricing for hardware, labor, cabling, configuration, and training.
Security Install
Device placements confirmed with the customer, cameras and doorbells mounted at approved spots, low-voltage cable runs secured, sensors, locks, and hubs wired, recording zones and alerts configured, each device tested live.
Smart Home
Existing devices and ecosystem audited, smart switches, thermostats, and locks installed, devices paired to the hub and customer app, automations, scenes, and schedules built and tested end to end, customer trained on app and voice control.
Network & Media
Dead zones and cable paths mapped, access points mounted for full coverage, structured cable run to key rooms, network SSIDs and passwords configured, speeds tested at each access point, media room TV and audio set up.
QA & Closeout
Device-placement photos required per device — never passwords or credential screens — plus cable-run photos and the customer training sign-off; the final device map is the system record.
Invoicing & Review
Project invoiced on completion per the signed scope with change orders approved before execution; 48-hour check-in, then review request and maintenance-plan offer with the device map attached.
Quoting, our way: A site survey — free or flat fee, credited toward install — precedes every multi-device quote. Pricing is device-mapped and line-itemed, open-ended troubleshooting is hourly with a customer-approved cap, and firm numbers come only after the survey.
How a job flows
From first call to paid invoice.
First contact
Intake captures goals, property layout, existing ecosystem, and internet speed, with plain-language education: local versus cloud storage, and that no system prevents break-ins.
Site survey
For anything beyond a single doorbell, the survey books first: sightlines, Wi-Fi strength, and cable paths assessed before a firm quote.
Written design
Device map, camera views, and line-itemed quote delivered; scope signed off before any purchase or drilling.
Install day
Cameras, doorbells, network gear, and hubs mounted and wired with no exposed cable runs; apps, recording, motion zones, alerts, and automations configured.
Live testing
Every device tested live in front of the customer — live view, motion trigger, recording and playback, night view, alert to their phone — then hands-on training.
Handoff and maintenance
Customer gets the device map, settings summary, and logins they created themselves; 48-hour check-in, then maintenance-plan offer covering camera health checks and Wi-Fi tune-ups.
Proof on every job
Evidence your customers can see.
Every Security & Smart Home job carries photo and documentation standards — dispute prevention built into the workflow.
- ✓ Device-placement photos: wide shots of each mounted device showing placement and context — never passwords, QR pairing codes, or credential screens.
- ✓ Functionality test checklist signed per device: power and connectivity, live view, motion trigger, recording and playback, night/infrared view, alert delivery to the customer's phone.
- ✓ Device map as the as-built record: locations, camera fields of view, cable paths, network topology, automation settings — updated on every expansion visit.
- ✓ Cable-run photos for attic and concealed work before close-up.
Our boundary, stated plainly: Cameras and locks are deterrents and evidence tools, not guarantees — the business never promises a system will prevent break-ins, zero false alarms, or uninterrupted recording when power or internet goes down.
Pricing
One recovered job a month pays for it.
Your Deputy tiers for Security & Smart Home: Survey-based project pricing, device-mapped and line-itemed; no firm whole-house price quoted on the call — firm numbers only after the survey.. Same platform, configured for how security & smart home work gets billed.
Launch
Owner-operators & 1–2 person shops
$499 one-time onboarding · $1,790/yr annual
- Branded client portal on your subdomain
- Online booking page + Security & Smart Home intake form
- Digital quotes/proposals with e-sign
- Invoices + online payment
- Review engine (auto requests after paid jobs)
- 1 niche workflow pack
- Unlimited staff seats
- Email support
Growth
Growing shops with crews (3–15 people)
$999 one-time onboarding · $2,990/yr annual
- Everything in Launch, plus:
- Full niche OS: dispatch board, crew mobilization checklists, arrival/departure logging
- Automations: quote follow-up drip, past-due dunning, QA gates, seasonal re-engagement
- Crew checklists & SOP library
- Reputation + referral engine
- Service recovery: callback, billing & warranty inboxes
- Subcontractor packet: credentials, availability, offboarding
- Priority support
Scale
Multi-crew / multi-territory operators
$1,499 one-time onboarding · $5,490/yr annual
- Everything in Growth, plus:
- Territories & capacity rules, resource reservations
- Advanced reporting: weekly reconciliation, monthly acceptance review
- Custom integrations (webhooks to your tools)
- Quarterly ops review with us
- Dedicated success contact
End of shift
Your competitors are one missed call away from your customer.
Put your back office on autopilot. Complete the intake, take a 45-minute launch call, and we handle the build from there.
Illustrative sample report — what your end-of-day looks like with Your Deputy on the job.