Back office for restoration & disaster recovery

Mitigation documented to the adjuster's standard

Emergency mitigation followed by reconstruction: the water source stopped, standing water extracted, moisture mapped and dried to a measured standard — with the full photo chain and daily drying logs the adjuster asks for.

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Configured for Restoration & Remediation

Not generic software. Your trade's operating system.

The configured workflow pack covers Water & Fire Mitigation, Environmental Remediation, and Emergency & Contents — from triage and moisture mapping through drying verification, pack-out chain of custody, and phase-by-phase invoicing.

TP-01

Two-phase job structure

Emergency mitigation (extract, dry, stabilize, document) runs as its own phase with daily monitoring, and reconstruction is scoped and quoted separately only after drying goals are verified.

TP-02

Evidence-heavy documentation

Grid-pattern moisture readings from intake through final verification, timestamped photos at every phase, and daily drying logs — a second set of eyes reviews the doc pack before it reaches the customer or adjuster.

TP-03

Insurance-adjacent workflows

Scopes and invoices line-itemed in the format adjusters expect; the policyholder files the claim while the business supplies the documentation and attends the adjuster meeting.

Your workflow pack

Every phase configured before you log in.

Your back office ships with these phases built for Restoration & Remediation — tasks, checklists, and QA gates included.

Phase 1

Intake & Scheduling

Loss type, water source and category indicators, safety status, and insurance intent captured at intake; active losses dispatch immediately with an SLA target, assessments book within 24 to 48 hours.

Phase 2

Quote & Approval

Emergency response fee disclosed at intake; mitigation scopes line-itemed on-site after assessment — never a firm quote without a site visit — with reconstruction quoted as a separate phase.

Phase 3

Water & Fire Mitigation

Source stopped and standing water extracted, moisture mapped with meters and thermal imaging, air movers and dehumidifiers set per plan, daily monitoring until the dry standard is met.

Phase 4

Environmental Remediation

Containment and negative air established, HEPA filtration during work, affected materials removed per scope, antimicrobial applied per label, conditions documented before, during, and after.

Phase 5

Emergency & Contents

Exposed openings boarded up or tarped, contents photo-inventoried and packed with a logged chain of custody, cleaned and deodorized off-site, returned after rebuild.

Phase 6

QA & Closeout

Moisture readings tied to the dry standard at intake, daily, and final verification; the doc pack is completeness-reviewed before delivery — gaps in the photo chain are QA failures.

Phase 7

Invoicing & Review

Emergency fee plus line-itemed mitigation scope invoiced per phase; review requested after the claim closes, with preventive follow-ups offered seasonally.

Quoting, our way: An emergency response fee is disclosed at intake, and the per-project mitigation scope is line-itemed on-site after assessment. Reconstruction is quoted only after drying goals are met — and no firm quote is issued without a site visit.

How a job flows

From first call to paid invoice.

Step 1

Triage call

A human answers in a crisis, captures loss type and safety status, and gives immediate mitigation guidance: shut the water main, kill power to wet areas, photograph everything before touching it.

Step 2

Dispatch

Active losses roll immediately with an SLA target window stated as a target; non-emergency assessments book within 24 to 48 hours.

Step 3

On-site assessment

Moisture mapped with meters and thermal imaging, the dry standard and drying goal established, equipment set, and containment created where needed.

Step 4

Mitigation and drying

Extraction, controlled removal of unsalvageable materials, and drying equipment placed per plan, with daily monitoring visits and readings logged against the goal.

Step 5

Contents handled

Salvageable items photo-inventoried, packed, labeled, and stored with a chain of custody; cleaned and deodorized off-site and returned after rebuild.

Step 6

Documentation pack

Moisture map, daily drying logs, timestamped photo chain, and scope delivered in the format adjusters expect; reconstruction quoted as a separate signed phase.

Proof on every job

Evidence your customers can see.

Every Restoration & Remediation job carries photo and documentation standards — dispute prevention built into the workflow.

✓ Moisture readings log: grid-pattern meter readings at intake, daily through drying, and at final verification, each tied to the dry standard and drying goal.
✓ Full timestamped photo chain across every phase — source, moisture-map points, equipment placement, daily progress, final condition.
✓ Moisture map diagram updated as drying progresses — the first thing adjusters ask for.
✓ Contents chain of custody: photo inventory at pack-out, storage location log, condition at pack-back.

Our boundary, stated plainly: The business documents the loss for the adjuster — it never files the claim for the customer and never states coverage conclusions — and drying timelines are reported as readings against the goal, never guaranteed.

Pricing

One recovered job a month pays for it.

Your Deputy tiers for Restoration & Remediation: Emergency response fee plus per-project mitigation scopes quoted on-site after assessment; scopes line-itemed in insurance format with no coverage conclusions.. Same platform, configured for how restoration & remediation work gets billed.

Launch

Owner-operators & 1–2 person shops

$179/mo

$499 one-time onboarding · $1,790/yr annual

Branded client portal on your subdomain
Online booking page + Restoration & Remediation intake form
Digital quotes/proposals with e-sign
Invoices + online payment
Review engine (auto requests after paid jobs)
1 niche workflow pack
Unlimited staff seats
Email support

Start with Launch

Growth

Growing shops with crews (3–15 people)

$299/mo

$999 one-time onboarding · $2,990/yr annual

Everything in Launch, plus:
Full niche OS: dispatch board, crew mobilization checklists, arrival/departure logging
Automations: quote follow-up drip, past-due dunning, QA gates, seasonal re-engagement
Crew checklists & SOP library
Reputation + referral engine
Service recovery: callback, billing & warranty inboxes
Subcontractor packet: credentials, availability, offboarding
Priority support

Start with Growth