Back office for rental & vacation turnover

Every checkout reset, documented, and report-ready

Short-term rental crews and make-ready teams get the same repeatable system: checkout confirmed, unit photo-documented, cleaned, restocked, and locked up for the next guest — with the owner notified the moment damage is found.

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Configured for Rental & Vacation Turnover

Not generic software. Your trade's operating system.

The configured workflow pack covers Unit Turnover and Damage & Owner Report — from checkout confirmation and condition walkthrough through the photo pack, turnover report, and per-turn invoicing.

TP-01

Calendar-driven turn scheduling

Turns auto-schedule from the reservation calendar the moment a checkout lands, with crews assigned by zone and backup coverage for same-day flips.

TP-02

Photo pack per turn

Entry condition, every room post-clean, restocked consumables, and thermostat/lock confirmation photographed and delivered to the owner within an hour of completion.

TP-03

Damage alerts with work orders

Damage or missing items photographed the moment they're found, with a same-day owner alert and a work-order recommendation — never left for the next guest to discover.

Your workflow pack

Every phase configured before you log in.

Your back office ships with these phases built for Rental & Vacation Turnover — tasks, checklists, and QA gates included.

Phase 1

Intake & Scheduling

Owner details, unit specs, and booking-calendar access captured at intake; turns auto-schedule from the reservation calendar the moment a checkout lands.

Phase 2

Quote & Approval

Per-turn flat rates by bedroom and bath count quoted after the property walkthrough; long-term make-readies quoted per project, never without a site visit.

Phase 3

Unit Turnover

Checkout confirmed and access collected, unit walked and photo-documented, kitchen-to-living-area deep clean, linens laundered or replaced, consumables restocked to par, thermostat and codes reset.

Phase 4

Damage & Owner Report

Damage or missing items photographed immediately on discovery, owner alerted same-day with a work-order recommendation, left belongings logged with photos.

Phase 5

QA & Closeout

Photo pack and unit-specific checklist signed in-app per turn, audited quarterly against listing photos; guest complaints within 48 hours link to the turn record.

Phase 6

Invoicing & Review

Per-turn invoices generated on completion with the photo pack attached; owners get a turnover report within an hour, managers get a monthly rollup of turns, on-time rate, and damage incidents.

Quoting, our way: Per-turn flat rates by bedroom/bath count are quoted after the property walkthrough; emergency same-day turns carry a disclosed surcharge. Long-term make-readies are quoted per project after walkthrough — never a firm project quote without a site visit.

How a job flows

From first call to paid invoice.

Step 1

First contact

Owner describes the property, beds and baths, booking platform, and monthly turn volume; intake covers calendar access, linen strategy, and consumable par levels.

Step 2

Walkthrough and unit checklist

The property is walked once to build a unit-specific checklist and par sheet; the per-turn rate is quoted after the walkthrough.

Step 3

Auto-scheduled turns

Turns schedule from the reservation calendar at checkout, with the crew assigned and the owner seeing the expected completion window.

Step 4

Pre-service prep

Checkout time and access method confirmed; the departing guest gets an automated pre-checkout text (strip beds, start dishwasher, trash out) to trim crew time.

Step 5

Service day

Damage and missing-item inspection first with photos, then clean room-by-room, laundry, restock, stage to the photo-ready standard, reset locks and thermostat, final photo walkthrough.

Step 6

Turnover report

Owner receives the report within an hour: completion time, photo pack, restock levels, damage flags with work-order recommendations, and the invoice.

Proof on every job

Evidence your customers can see.

Every Rental & Vacation Turnover job carries photo and documentation standards — dispute prevention built into the workflow.

✓ Photo pack per turn: entry condition plus every room post-clean, restocked consumables, thermostat and lock confirmation.
✓ Unit-specific completion checklist signed in-app per turn, audited quarterly against listing photos.
✓ Damage and missing-item log photographed on discovery, with a same-day owner alert and work-order recommendation.
✓ Smart-lock code rotation confirmed working before guest arrival.

Our boundary, stated plainly: The business sells a consistent, documented reset — not 5-star reviews or rating outcomes — and missing-item recovery is best-effort: left belongings are photographed, logged, and reported.

Pricing

One recovered job a month pays for it.

Your Deputy tiers for Rental & Vacation Turnover: Per-turn flat rates quoted after the property walkthrough, with emergency same-day surcharges disclosed upfront; firm project quotes only after a site visit.. Same platform, configured for how rental & vacation turnover work gets billed.

Launch

Owner-operators & 1–2 person shops

$179/mo

$499 one-time onboarding · $1,790/yr annual

Branded client portal on your subdomain
Online booking page + Rental & Vacation Turnover intake form
Digital quotes/proposals with e-sign
Invoices + online payment
Review engine (auto requests after paid jobs)
1 niche workflow pack
Unlimited staff seats
Email support

Start with Launch

Growth

Growing shops with crews (3–15 people)

$299/mo

$999 one-time onboarding · $2,990/yr annual

Everything in Launch, plus:
Full niche OS: dispatch board, crew mobilization checklists, arrival/departure logging
Automations: quote follow-up drip, past-due dunning, QA gates, seasonal re-engagement
Crew checklists & SOP library
Reputation + referral engine
Service recovery: callback, billing & warranty inboxes
Subcontractor packet: credentials, availability, offboarding
Priority support

Start with Growth