Back office for plumbing

Leaks triaged by severity, techs dispatched by priority

Water, drain, and gas-adjacent service calls — burst pipes, sewer backups, leaks, fixture installation, drain and sewer clearing, water heater service, and pump work — with every call triaged by severity at intake so emergencies reach the nearest on-call tech first.

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Configured for Plumbing

Not generic software. Your trade's operating system.

The plumbing pack covers intake triage, diagnostics and general plumbing, leak and pipe repair, and drains and sewers — from the emergency call to a tested, signed-off repair.

TP-01

Severity triage at intake

Calls are classified as Critical, High, or Standard on first contact, and emergency calls walk the customer through immediate mitigation — like shutting off the main water valve — before dispatch.

TP-02

On-site diagnostic quoting

The visit/diagnostic fee is disclosed at booking, and firm prices come only after on-site diagnosis — the customer signs a digital estimate before any work begins.

TP-03

Photo-documented closeout

Source-of-issue photos, before/after repairs, shutoff confirmation, and pressure-test or camera findings are filed on the work order, and the repair is tested in front of the customer.

Your workflow pack

Every phase configured before you log in.

Your back office ships with these phases built for Plumbing — tasks, checklists, and QA gates included.

Phase 1

Intake & Scheduling

Severity triage classifies burst pipes and sewer backups as Critical so they route to the nearest on-call tech; standard calls slot into 2-4 hour arrival windows.

Phase 2

Quote & Approval

The diagnostic fee is quoted by phone; firm prices follow only on-site diagnosis, with a digital estimate signed before work starts.

Phase 3

Diagnostics & General

Shutoff location confirmed on arrival, the problem area photo-documented before anything is touched, and visible lines and valves inspected whole-home.

Phase 4

Leak & Pipe Repair

Main shutoff verified closed, the leak source photographed, the failed section replaced, and the repair pressure-tested with the result photographed.

Phase 5

Drains & Sewers

Drain machine run through the cleanout, main lines camera-inspected with findings photographed, and options presented before any clearing proceeds.

Phase 6

QA & Closeout

Every repair is tested with the customer watching — water back on, fixtures run, leaks checked — before the work order is signed off.

Phase 7

Invoicing & Review

The signed work order converts to an invoice on-site with same-day payment collected; the review request goes out 24-48 hours after completion.

Quoting, our way: No firm project quote without a site visit — phone and web inquiries get estimate ranges with explicit caveats, and the final price is confirmed on-site after diagnosis.

How a job flows

From first call to paid invoice.

Step 1

Problem triaged at first contact

The customer calls with a leak, clog, or failed fixture; emergency calls get immediate mitigation guidance, like shutting off the main water valve, before dispatch.

Step 2

Scheduled with the fee stated up front

Non-emergency work books into 2-4 hour arrival windows, with the diagnostic fee and how it applies toward the repair disclosed before dispatch.

Step 3

Confirmation and en-route notice

The customer gets a booking confirmation with prep instructions, a 24-hour reconfirmation, and a day-of notice with the tech's name and ETA.

Step 4

Diagnose, quote, sign off

The tech diagnoses on-site, presents the quote with photo documentation, and gets digital sign-off before any work begins.

Step 5

Tested in front of the customer

Work is tested with the customer watching — water restored, fixture cycled, leaks checked — then invoiced with warranty terms and a maintenance recommendation.

Step 6

Review and the maintenance plan

A review request follows in 24-48 hours, and satisfied customers are offered the recurring maintenance plan with priority dispatch.

Proof on every job

Evidence your customers can see.

Every Plumbing job carries photo and documentation standards — dispute prevention built into the workflow.

✓ Source-of-issue photo — the failed pipe, fitting, or component taken before disassembly, the core dispute-prevention artifact.
✓ Before/after repair photos required on every work order, side-by-side condition documentation.
✓ Water-shutoff confirmation — photo or note confirming the main supply was secured before work began.
✓ Diagnostic capture — pressure readings, sewer camera video stills, and moisture-meter readings around leak sites.
✓ Customer sign-off — digital signature on the approved estimate before work and on the completed work order after, with test results shown.

Our boundary, stated plainly: Emergency arrival windows are communicated as targets to aim for and disclose — never guarantees — and firm prices are quoted only after an on-site diagnosis, never by phone.

Pricing

One recovered job a month pays for it.

Your Deputy tiers for Plumbing: Per-job diagnostic, repair plan, and price per job. Same platform, configured for how plumbing work gets billed.

Launch

Owner-operators & 1–2 person shops

$179/mo

$499 one-time onboarding · $1,790/yr annual

Branded client portal on your subdomain
Online booking page + Plumbing intake form
Digital quotes/proposals with e-sign
Invoices + online payment
Review engine (auto requests after paid jobs)
1 niche workflow pack
Unlimited staff seats
Email support

Start with Launch

Growth

Growing shops with crews (3–15 people)

$299/mo

$999 one-time onboarding · $2,990/yr annual

Everything in Launch, plus:
Full niche OS: dispatch board, crew mobilization checklists, arrival/departure logging
Automations: quote follow-up drip, past-due dunning, QA gates, seasonal re-engagement
Crew checklists & SOP library
Reputation + referral engine
Service recovery: callback, billing & warranty inboxes
Subcontractor packet: credentials, availability, offboarding
Priority support

Start with Growth