Back office for Locksmith & Access

Lockouts and rekeys with verified right of access.

Residential and light-commercial lock work: emergency lockouts, rekeying, lock repair and replacement, deadbolt and smart-lock installation, and key duplication. Defined by urgency, trust, and privacy — no photos of lock internals are ever retained, and ID verification is mandatory, not optional.

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Configured for Locksmith & Access

Not generic software. Your trade's operating system.

The pack covers the locksmith job lifecycle — urgency-classified intake, access verification, fixed-price approvals, non-destructive-first service, and mobile-payment closeout — in a single Entry & Service work area.

TP-01

Mandatory access verification

Your Deputy configures intake and dispatch so ID and right of access are verified before anyone touches a lock — if ownership can't be verified on arrival, the job does not proceed, no exceptions.

TP-02

Flat-rate menu pricing

Published rates — lockout service call, per-cylinder rekey, install tiers — confirmed before dispatch and reconfirmed on site, with no hourly ambiguity and no surprise add-ons.

TP-03

Privacy-by-design evidence

Evidence rules baked into closeout: exterior photos only where needed, never images of lock internals — no pin stacks, keyways, or bypass methods — plus customer-tested keys as the real acceptance test.

Your workflow pack

Every phase configured before you log in.

Your back office ships with these phases built for Locksmith & Access — tasks, checklists, and QA gates included.

Phase 1

Intake & Scheduling

Jobs classified as emergency lockout, scheduled rekey, install, or automotive; lockout type, location, and ID situation captured; child-or-pet-locked-in flags escalated immediately — ETA communicated as a target, never guaranteed.

Phase 2

Quote & Approval

Fixed price confirmed before dispatch and reconfirmed on site — lockout rate, per-lock rekey rate, hardware costs — with emergency/after-hours surcharges disclosed up front. Lockouts are excepted from the site-visit pricing rule.

Phase 3

Entry & Service

Customer ID and right of access verified before work, no exceptions; non-destructive entry attempted first with drilling possibility stated upfront; cylinders rekeyed or hardware installed; every key tested by the customer in every lock.

Phase 4

QA & Closeout

Completion confirmation signed; service log records services, parts, and timestamps; dispatcher reviews any job requiring destructive entry; price-matches-quote audited on every invoice.

Phase 5

Invoicing & Review

Mobile payment processed on the spot with an itemized receipt emailed immediately; satisfaction survey within 24 hours; review requested.

Quoting, our way: Flat-rate menu: emergency lockout, per-cylinder rekey, installation tiers, automotive lockout; emergency/after-hours surcharge disclosed up front. Lockouts are excepted from the site-visit rule — flat menu rates apply. ETA targets only.

How a job flows

From first call to paid invoice.

Step 1

Triage call

The dispatcher captures lockout type, exact location, and ID situation — the customer hears the service-call fee, an ETA target (never guaranteed), and to have ID ready.

Step 2

Tech assignment

The customer gets the tech's name, photo, vehicle description, and a live ETA link — they know exactly who is coming.

Step 3

On-site verification

The tech verifies ID and right of access before touching the lock — photo ID matching the address, a lease, or vehicle registration.

Step 4

Price confirmation

The fixed price is confirmed before work starts — lockout rate, per-lock rekey rate, hardware costs — no work on a vague 'we'll see.'

Step 5

Service execution

Non-destructive entry attempted first; rekeys done cylinder by cylinder with new keys cut; the customer tests every key and lock before the tech leaves.

Step 6

Payment

Mobile payment on the spot; itemized receipt emailed immediately, matching the quoted price.

Proof on every job

Evidence your customers can see.

Every Locksmith & Access job carries photo and documentation standards — dispute prevention built into the workflow.

✓ Customer-signed completion confirmation; service log of work performed, parts used, and time on site.
✓ Arrival and completion timestamps; every key tested by the customer before departure.
✓ Strict privacy rule: no photos of lock internals — no pin stacks, keyway close-ups, or bypass documentation — ever.

Our boundary, stated plainly: No lock is serviced without verifying the customer's right of access — no exceptions — and a property is never claimed secure afterward; locks are a deterrent layer, not a guarantee.

Pricing

One recovered job a month pays for it.

Your Deputy tiers for Locksmith & Access: Fixed per-job menu pricing, reconfirmed on site before work begins. Same platform, configured for how locksmith & access work gets billed.

Launch

Owner-operators & 1–2 person shops

$179/mo

$499 one-time onboarding · $1,790/yr annual

Branded client portal on your subdomain
Online booking page + Locksmith & Access intake form
Digital quotes/proposals with e-sign
Invoices + online payment
Review engine (auto requests after paid jobs)
1 niche workflow pack
Unlimited staff seats
Email support

Start with Launch

Growth

Growing shops with crews (3–15 people)

$299/mo

$999 one-time onboarding · $2,990/yr annual

Everything in Launch, plus:
Full niche OS: dispatch board, crew mobilization checklists, arrival/departure logging
Automations: quote follow-up drip, past-due dunning, QA gates, seasonal re-engagement
Crew checklists & SOP library
Reputation + referral engine
Service recovery: callback, billing & warranty inboxes
Subcontractor packet: credentials, availability, offboarding
Priority support

Start with Growth