Back office for electrical
Severity-tiered triage, diagnostic-to-repair jobs photo-documented to sign-off
The business delivers residential electrical help through a vetted subcontractor crew — troubleshooting dead circuits and devices, panel and breaker work, outlets, lighting, generators, EV chargers, and low-voltage devices — with urgent requests triaged into a priority queue with SLA targets, never guaranteed arrival times.
Configured for Electrical
Not generic software. Your trade's operating system.
The configured workflow pack covers diagnostics and small work, panel and circuit jobs, and lighting, devices, and low-voltage installs — from symptom intake and severity triage to test-logged closeout and the annual check plan.
Severity-tiered intake
Requests classify into emergency (60-minute SLA target), same-day, this-week, or research tiers — intake classifies symptoms and schedules, and suspected hazards are referred to the utility or emergency services, never diagnosed.
Diagnostic visit before flat repair
Troubleshooting is billed as a diagnostic visit with a minimum visit fee; after diagnosis, repair work is re-priced flat before the customer commits — an estimate is a range, a quote is a fixed offer.
Evidence pack per job
Panel/breaker photos, before/after device photos, and recorded test readings on every job; no invoice releases before the manager's QA-passed gate, and credential-adjacent claims need manager review.
Your workflow pack
Every phase configured before you log in.
Your back office ships with these phases built for Electrical — tasks, checklists, and QA gates included.
Intake & Scheduling
Intake captures symptoms, affected areas, and recent changes; urgent calls tier into a priority queue with SLA targets, never guaranteed arrival times.
Quote & Approval
Clear installs quote flat-rate; troubleshooting is billed as a diagnostic visit with a minimum visit fee; firm project quotes only ever follow a site visit.
Diagnostics & Small Work
Symptom history and panel photos recorded; circuits isolated and meter-tested; fault traced to source before the repair plan and price are confirmed with the customer.
Panels & Circuits
Panel size, breaker count, and labels recorded; permits filed and utility disconnects coordinated; service de-energized, panel replaced, every circuit labeled and tested.
Lighting, Devices & Low Voltage
Devices mapped to circuits with the customer; outlets, switches, and fixtures replaced or added per work order; each device tested, GFCIs trip-tested, fixtures aimed and controls demonstrated.
QA & Closeout
Panel/breaker photos, test readings, and per-device test results captured; manager QA sign-off before any invoice releases.
Invoicing & Review
Invoiced by visit, per-project, or seasonal contract with materials pass-through; 24-hour follow-up, then a review request and an opt-in annual check plan.
Quoting, our way: Estimates and ranges can go out remotely, but a binding project quote is never issued without a site visit — after diagnosis, repair work is re-priced flat before proceeding, and any scope change is priced and approved before it is done.
How a job flows
From first call to paid invoice.
Discovery and urgency tier
Dead outlets, tripped breakers, flickering lights, a panel that cannot keep up, a new EV, or a planned fixture install — urgent requests route to the priority tier with an SLA target, never a guaranteed arrival time.
Phone triage
Simple symptom checks (breaker or GFCI state, what is affected) happen on the call where possible; if it will not resolve simply or recurs, a visit is scheduled — no remote diagnosis of what is or is not safe.
Estimate and booking
Clear installs get a flat-rate estimate; troubleshooting is billed as a diagnostic visit; anything unclear or project-scale gets a site visit before any firm quote — no exceptions — then a scheduled window.
Service day
The technician arrives in the window, confirms the work plan and price before starting, shows findings with photos if troubleshooting, and gets approval before any additional work; panel work runs on a pre-agreed power-off window.
Completion pack
The customer gets a completion summary with before/after photos, an invoice with payment link, and the evidence pack; permit/inspection paperwork is shared when the provider coordinated it.
24-hour follow-up and check plan
A follow-up check-in text goes out within 24 hours, then a review request and an opt-in offer for the annual electrical check plan — one scheduled inspection visit per year with logged readings.
Proof on every job
Evidence your customers can see.
Every Electrical job carries photo and documentation standards — dispute prevention built into the workflow.
- ✓ Panel/breaker photos before work, plus before/after photos of every device or area touched
- ✓ Recorded test readings for panel and service work, with per-device test results and GFCI trip tests
- ✓ Written customer scope sign-off on the work performed, with inspection sign-off recorded where applicable
- ✓ Evidence pack delivered to the customer: completion report, before-after photos, and invoice statement; job evidence retained 7 years
Our boundary, stated plainly: Electrical help delivered as license-free service work with honest limits: triage classifies symptoms and schedules — never advising on trade safety or diagnosing code compliance — and inspection outcomes are never promised.
Pricing
One recovered job a month pays for it.
Your Deputy tiers for Electrical: Per-job flat pricing after diagnosis — findings plus repair plan plus price per job — billed from a diagnostic visit fee with materials passed through. Same platform, configured for how electrical work gets billed.
Launch
Owner-operators & 1–2 person shops
$499 one-time onboarding · $1,790/yr annual
- Branded client portal on your subdomain
- Online booking page + Electrical intake form
- Digital quotes/proposals with e-sign
- Invoices + online payment
- Review engine (auto requests after paid jobs)
- 1 niche workflow pack
- Unlimited staff seats
- Email support
Growth
Growing shops with crews (3–15 people)
$999 one-time onboarding · $2,990/yr annual
- Everything in Launch, plus:
- Full niche OS: dispatch board, crew mobilization checklists, arrival/departure logging
- Automations: quote follow-up drip, past-due dunning, QA gates, seasonal re-engagement
- Crew checklists & SOP library
- Reputation + referral engine
- Service recovery: callback, billing & warranty inboxes
- Subcontractor packet: credentials, availability, offboarding
- Priority support
Scale
Multi-crew / multi-territory operators
$1,499 one-time onboarding · $5,490/yr annual
- Everything in Growth, plus:
- Territories & capacity rules, resource reservations
- Advanced reporting: weekly reconciliation, monthly acceptance review
- Custom integrations (webhooks to your tools)
- Quarterly ops review with us
- Dedicated success contact
End of shift
Your competitors are one missed call away from your customer.
Put your back office on autopilot. Complete the intake, take a 45-minute launch call, and we handle the build from there.
Illustrative sample report — what your end-of-day looks like with Your Deputy on the job.