Back office for chimney, fireplace & stoves
NFPA 211 reports in 24 hours; sweeps only when warranted
Chimney sweeping, NFPA 211 inspections, and fireplace and stove service — built around recurring annual maintenance plans, timed to Erie's long heating season and the fall booking rush.
Configured for Chimney, Fireplace & Stoves
Not generic software. Your trade's operating system.
The configured workflow pack covers intake and inspection-level triage through protected on-site service, findings review, 24-hour report delivery, and annual-plan enrollment and renewal.
Inspection-level triage
Intake defaults to Level 1 annual inspection and escalates to Level 2 video scans for real-estate transfers, fuel or appliance changes, and post-fire or damaging events.
Annual plan management
Plan members get yearly inspections with sweep as needed, priority fall scheduling, and seasonal reminders handled by the system.
Safety-question routing
Trade-specific safety questions are never answered in the workflow — they route to a certified chimney professional or the appliance manufacturer.
Your workflow pack
Every phase configured before you log in.
Your back office ships with these phases built for Chimney, Fireplace & Stoves — tasks, checklists, and QA gates included.
Intake & Scheduling
Appliance and fuel type, last service date, and property events like sales or chimney fires are captured; plan members are prioritized in the fall rush, and the 12-hour no-burn prep is confirmed the day before.
Quote & Approval
Visit-based pricing is quoted up front by inspection level; repairs are quoted only after the inspection — never over the phone from symptoms alone — and same-visit minor work needs customer approval.
Chimney
Cap, crown, flashing, and masonry inspected; the flue camera-scanned with creosote levels noted; flue and smoke chamber swept only as indicated; damper operation and clearances checked.
Fireplace & Stove
Firebox confirmed cold for 12+ hours, cleaned and inspected; gaskets and door glass checked, blower serviced, CO detector verified present, draft tested, and the customer enrolled in the annual plan.
QA & Closeout
Written NFPA 211 report with photos and condition ratings emailed within 24 hours; no soot migration, cap and damper operating, draft verified.
Invoicing & Review
Visit fee invoiced the same day, approved repairs itemized, plan members billed per contract; seasonal reminders scheduled with a review request after report delivery.
Quoting, our way: Visits are priced by inspection level up front. Repair pricing comes only after the inspection itself — never over the phone from symptoms alone. Seasonal contracts cover plan members per contract terms.
How a job flows
From first call to paid invoice.
Book with the season in mind
Customers book with appliance and fuel type plus last service date; the trigger is a seasonal change, a home purchase, a soot odor, poor draft, or an annual-plan reminder.
Prep the hearth
Confirmation carries mandatory prep: no fire for 12+ hours, a 6-foot clear zone around the hearth, pets confined, and attic or roof access provided.
Inspect top to bottom
The tech lays drop cloths and HEPA containment, then inspects the cap, crown, flashing, masonry, flue, smoke chamber, firebox, and damper.
Sweep only when warranted
Sweeping is documented, never assumed — flue condition determines it, and the photo evidence must support the call.
Findings and report
Findings are reviewed on-site in plain language with photos; larger repairs get a separate written estimate; the NFPA 211 report is emailed within 24 hours.
Annual plan
Customers are offered the recurring plan: annual inspection, sweep as needed, priority fall scheduling, and reminders handled by the business.
Proof on every job
Evidence your customers can see.
Every Chimney, Fireplace & Stoves job carries photo and documentation standards — dispute prevention built into the workflow.
- ✓ Before-and-after photos with a scope sign-off and completion checklist
- ✓ Written NFPA 211 inspection report — photos plus condition ratings — emailed within 24 hours and retained 7 years
- ✓ Creosote level and flue condition documented for every flue
- ✓ Sweeps performed only when deposits warrant it, with photo evidence supporting the call
- ✓ Customer can state findings in their own words before the tech leaves; no soot migration into the room
Our boundary, stated plainly: A sweep is never sold as automatically required — flue condition and photo evidence determine it, and we say so up front.
Pricing
One recovered job a month pays for it.
Your Deputy tiers for Chimney, Fireplace & Stoves: Per-visit pricing by inspection level around the fall sweep season, with annual maintenance plans.. Same platform, configured for how chimney, fireplace & stoves work gets billed.
Launch
Owner-operators & 1–2 person shops
$499 one-time onboarding · $1,790/yr annual
- Branded client portal on your subdomain
- Online booking page + Chimney, Fireplace & Stoves intake form
- Digital quotes/proposals with e-sign
- Invoices + online payment
- Review engine (auto requests after paid jobs)
- 1 niche workflow pack
- Unlimited staff seats
- Email support
Growth
Growing shops with crews (3–15 people)
$999 one-time onboarding · $2,990/yr annual
- Everything in Launch, plus:
- Full niche OS: dispatch board, crew mobilization checklists, arrival/departure logging
- Automations: quote follow-up drip, past-due dunning, QA gates, seasonal re-engagement
- Crew checklists & SOP library
- Reputation + referral engine
- Service recovery: callback, billing & warranty inboxes
- Subcontractor packet: credentials, availability, offboarding
- Priority support
Scale
Multi-crew / multi-territory operators
$1,499 one-time onboarding · $5,490/yr annual
- Everything in Growth, plus:
- Territories & capacity rules, resource reservations
- Advanced reporting: weekly reconciliation, monthly acceptance review
- Custom integrations (webhooks to your tools)
- Quarterly ops review with us
- Dedicated success contact
End of shift
Your competitors are one missed call away from your customer.
Put your back office on autopilot. Complete the intake, take a 45-minute launch call, and we handle the build from there.
Illustrative sample report — what your end-of-day looks like with Your Deputy on the job.